Privacy Policy

1. Introduction

Welcome to Electro Hut Pty Ltd. This Privacy Policy explains how we collect, use, safeguard, and disclose information that results from your use of our website, www.electrohut.co.za (hereinafter referred to as "Service").

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Our Terms and Conditions ("Terms") govern all use of our Service and, together with the Privacy Policy, constitute your agreement with us ("Agreements").

2. Personal Data We May Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

• Contact Information: such as your name, email address, phone number, company name, VAT number, ID number, and physical address.
• Usage Data: information about how you interact with our website to help us improve your online experience (e.g., pages visited, duration of visit).
• Payment Details: information required for purchases, which is processed securely through our trusted third-party payment gateways. We do not store your full credit card details.

3. How We Use Your Personal Data

Electro Hut Pty Ltd uses the collected data for the following purposes:

• To provide you with information, products, or services that you request from us.
• To fulfill our contractual obligations, such as delivering goods or services you have purchased.
• To communicate with you regarding your orders, support requests, or other inquiries.
• To provide technical support or assistance for our products.
• To send you newsletters or marketing communications, but only if you have explicitly subscribed. You can unsubscribe at any time using the link in our emails or by contacting us directly.

4. Cookies and Other Analytics

We use cookies and similar tracking technologies to enhance your browsing experience, track activity on our Service, and hold certain information.

Cookies are small data files stored on your device that help us recognize repeat visits and understand how you use our site, allowing us to improve its functionality. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent, though some parts of our Service may not function correctly without them.

5. Data Retention and Security

We are committed to securing your personal data. We implement appropriate technologies and procedures to protect your information from unauthorized access, use, or disclosure.

We retain personal information only for as long as necessary for the purposes outlined in this policy or to comply with our legal obligations under South African law, including the Protection of Personal Information Act, 2013 (POPIA).

While we take all reasonable precautions, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. Absolute security cannot be guaranteed.

6. How We Share Your Personal Information

We do not sell your personal data. We may share your personal information only under the following specific circumstances:

• With Service Providers: We may disclose your information to our employees or trusted third-party service providers (e.g., couriers, payment gateways) contracted by us to assist in delivering our services. These parties are obligated to protect your data and use it only for the purposes for which we disclose it to them.
• With Your Consent: We may share your information with partner organizations to contact you about their services or offers, but only with your explicit consent.
• For Legal & Safety Reasons: We may share your information to:
  • Comply with legal obligations or valid government requests.
  • Pursue debt collection or recovery.
  • Enforce our terms and conditions, including investigating potential violations.
  • Detect, prevent, or otherwise address fraud, security, or technical issues.
  • Protect the rights, property, or safety of Electro Hut Pty Ltd, our users, or the public as required or permitted by law.

7. Your Rights Under POPIA

As a data subject in South Africa, you have certain rights regarding your personal information:

• Right to Opt-Out: You have the right to opt out of marketing communications at any time. We will still send essential, service-related messages (like order confirmations) if necessary.
• Right to Access & Correct: You may request that we update, correct, or provide you with a copy of the personal information we hold about you.
• Right to Deletion: You may request the deletion of your personal information, subject to our legal and contractual retention obligations.

To exercise these rights, please contact us. We may ask for proof of identity for verification purposes and will process your request within a reasonable timeframe, typically up to 21 days.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.